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These Terms & Conditions set out the rules that apply when you open and use a bije99 account, including how transactions through bKash, Rocket, and Upay are handled and what obligations both you and we carry. Access to the platform depends on your local law and the eligible regions we serve — read these terms fully before you start.
By creating an account on bije99, you confirm that you have read and accepted these Terms & Conditions in full. We may update these terms from time to time; when we do, we publish the revised version here with a notice in your account area. Continued use of the platform after an update means you accept the revised terms. Your access to bije99 — including account creation, wallet top-ups via bKash or Rocket, and withdrawals through Upay — is subject to the laws and regulations applicable in your region. We do not confirm eligibility on your behalf; it is your responsibility to check whether using this platform is lawful where you are located. Where any part of these terms conflicts with local law in your jurisdiction, the local law takes precedence to the extent of that conflict. All transactions recorded in your account history reflect the amounts processed at the time of each request. If you believe a transaction record is incorrect, you can raise this through our support channel and we will review the account data. We keep these terms in plain English so you can check them without specialist help.
These terms govern specific areas of how your bije99 account operates. Understanding the boundary between what falls inside and outside this policy helps you know where to look when a question arises about your account, your transactions, or content you see on the platform.
Covered fully. Rules on opening an account, keeping login credentials secure, and the conditions under which we may suspend or close an account are all set out in these terms. Check the account section for the steps that apply to your situation.
Covered. Terms around depositing via bKash, Rocket, or Upay, requesting withdrawals, and how transaction records are maintained in your account history fall within this policy. Limits and verification steps are shown inside your account at the time of each request.
Covered in part. Content we publish — information, promotional notices, policy pages — is governed by these terms. We aim for accuracy but content may change without prior notice. Always check the current version of any published notice before acting on it.
Not covered. External websites, payment processors beyond the wallet rails we operate, and any third-party application you access through a link on our platform carry their own terms. We are not responsible for those terms or the practices of third parties.
These terms are not one-sided. You have specific practical actions available to you when something in your account does not look right or when you need to make a change. To review your transaction history, open the account section and go to the wallet or history tab — every deposit and withdrawal processed through bKash, Rocket, or Upay is logged there with a timestamp and amount. If personal details on your account need correcting — such as your registered name or contact number — you can submit a correction request through the support channel, and we will verify the change against the information held on file. Where you want to ask a question about how a specific term applies to your situation, you can write to our support team and we will respond based on the policy as written. Closing your account is also something you initiate; the steps are available in the account settings area. We do not close accounts without notifying you first, except where there is evidence of a serious policy breach.
Open your account wallet tab to see every transaction logged, including bKash and Rocket entries, with the amount and date of each request.
Submit a correction request through the support channel. We verify changes against the data on file and update your account once the check is complete.
Write to support with the specific term you want clarified. We respond based on the current published version of these Terms & Conditions, not a general interpretation.
The closure option is available in your account settings. Initiate the request from there and follow the steps shown. We confirm closure once the process is complete.
If you have a question specifically about how these Terms & Conditions apply to your account or a transaction, the routes below are the ones to use. Contact us through the channel that suits your situation — all routes connect to the same account support team.
Open the chat widget from any page on the site. Use this route for account or terms questions that need a quick back-and-forth. The chat is accessible while you are logged in.
Write to the support address published in the site footer. Include your account reference and the specific term or transaction you want reviewed. We reply to the email address registered on your account.
The help section inside your account lists common questions about terms, wallet limits, and verification steps. Check there first — many terms questions are answered without needing to contact support directly.
Knowing how we manage your account data and these terms is part of understanding what you agreed to when you joined bije99. We keep this section factual and direct.
Account data — including wallet records from bKash, Rocket, and Upay transactions — is held in accordance with our Privacy Policy. We do not sell account data to third parties. You can request a summary of the data we hold by contacting support.
We use session cookies to keep your account active while you navigate the platform on mobile or desktop. Cookie preferences can be adjusted through your browser settings. Disabling certain cookies may affect how account pages load.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately using the live chat or email route. We can flag the account for review while the matter is investigated.
We keep a record of which version of the Terms & Conditions was in effect on any given date. When we update these terms, the previous version is retained internally. You can request a copy of a prior version by contacting our support team.
These are the questions we receive most often about how the Terms & Conditions work on bije99. If your question is not here, contact support through the channels listed on this page.
Yes. Any deposit or withdrawal processed through bKash, Rocket, or Upay on your bije99 account is governed by these terms. The limits and verification steps applicable to each transaction are shown inside your account at the time of the request.
We publish the updated version here and post a notice in your account area. If you continue using the platform after the update goes live, that counts as acceptance of the revised terms. You can close your account before the update takes effect if you do not agree.
Each published version carries an effective date at the top of the page. If you need a copy of a prior version for a specific date, contact our support team with your account reference and the date in question, and we will retrieve the version on record.
Access depends on your local law and the eligible regions we serve. We do not confirm eligibility on your behalf. It is your responsibility to check whether using bije99 is lawful under the regulations that apply in your location before creating or continuing to use an account.
Open the wallet or history tab in your account to check the logged details first. If you still believe a record is incorrect, contact support via live chat or email with the transaction reference and the date. We will review the data held against the request submitted.
Third-party services linked from the platform — including external sites and any payment processors outside the wallet rails we operate — carry their own terms. Our Terms & Conditions do not extend to those services. Always review the terms of any third-party service separately.